Introduction
betdice ("betdice", "we", "us" or "our") operates the online betting and entertainment platform accessible at betdice.cam (the "Platform"). We are committed to protecting the privacy and personal data of every individual who accesses, browses or registers on the Platform, including residents and users located in Malaysia.
This Privacy Policy (the "Policy") describes the categories of personal data we collect, the purposes and legal bases for which that data is processed, the parties with whom it may be shared, the rights available to data subjects and the measures we employ to keep personal information secure. This Policy should be read alongside the betdice Terms & Conditions, which govern the contractual relationship between betdice and its registered Members.
By registering an Account on the Platform, submitting any personal data through our forms or contact channels, or continuing to use the Platform after this Policy has been updated, you acknowledge that you have read, understood and consent to the data practices described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
Scope: This Policy applies to all personal data collected via the betdice website, mobile platform, customer support channels, payment processing flows and any associated digital touchpoints. It does not apply to third-party websites or services that may be linked from the Platform.
Definitions
For the purposes of this Policy, the following terms carry the meanings defined below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person — the data subject — including but not limited to name, identification number, contact details, IP address and behavioural data. |
| Processing | Any operation performed on Personal Data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, erasure or destruction. |
| Data Subject | A natural person whose Personal Data is collected and processed by betdice, including registered Members and anonymous visitors. |
| Data Controller | betdice, as the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| Data Processor | A third party that processes Personal Data on behalf of betdice under a contractual arrangement, such as payment service providers, KYC verification platforms or cloud hosting providers. |
| Consent | A freely given, specific, informed and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data for one or more stated purposes. |
| KYC | Know Your Customer — identity and address verification procedures mandatory under anti-money-laundering obligations and betdice's internal compliance framework. |
| Cookie | A small text file placed on a user's device by a web server, used to store session identifiers, preferences and analytical data. |
Data We Collect
betdice collects Personal Data across several functional categories. The specific data elements gathered depend on the nature of the interaction and the stage of the Member's account lifecycle.
3.1 Identity and Registration Data
When you register a betdice Account, we collect your legal full name, date of birth, gender, residential address, email address, phone number and a username. This data is required to create and administer your Account and to comply with age verification obligations (21+ minimum).
3.2 Identity Verification (KYC) Data
Prior to enabling withdrawal functionality, betdice requires submission of the following verification documents: a government-issued photo identification document (such as a Malaysian national identity card or passport), proof of residential address dated within the preceding three months, and where applicable, source-of-funds or source-of-wealth documentation. Scanned or photographed copies of these documents are stored securely in accordance with Section 9.
3.3 Financial and Transaction Data
We record all deposit and withdrawal transactions, including the payment method used (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong), transaction amounts in MYR, timestamps and associated payment account identifiers. We do not store full payment card numbers or sensitive authentication credentials.
3.4 Betting and Gaming Activity Data
betdice records wager history, game session logs, sports market selections, live casino participation records, bet amounts, outcomes and bonus fund utilisation. This data is used for account management, dispute resolution, responsible gambling monitoring and regulatory compliance.
3.5 Technical and Device Data
When you access the Platform, we automatically collect your IP address, browser type and version, device type, operating system, session duration, pages visited and referral source. This data is used for security monitoring, fraud detection and platform performance analytics.
3.6 Communication Data
We retain records of all communications between you and the betdice support team, including live chat transcripts, email correspondence and any documents submitted for verification or dispute purposes.
3.7 Marketing Preference Data
Where you have provided consent, we may retain records of your marketing communication preferences, including whether you have opted in to receive promotional emails, SMS notifications or push alerts regarding betdice offers, Liga Super Malaysia fixtures, EPL events or other relevant content.
How We Collect Data
betdice collects Personal Data through the following channels:
- Account registration forms: Information submitted directly when creating or updating your betdice Account.
- KYC document submission: Identity and address documents submitted through the Platform's verification portal or via email to the support team.
- Payment transactions: Data passed through integrated payment gateways including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay and participating Malaysian bank channels.
- Automated technical collection: Cookies, web server logs, session tracking tools and browser fingerprinting technologies active during Platform use.
- Customer support interactions: Information you voluntarily provide during live chat, email or any other support communication.
- Third-party verification providers: Identity, age and sanctions data returned by contracted KYC service providers following document submission.
Purposes of Data Processing
betdice processes Personal Data only for the specific and lawful purposes described in this Section. We do not use Personal Data for purposes beyond those listed below without obtaining fresh consent or establishing a separate legal basis.
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining and administering your betdice Account, including authentication, preferences and communication settings. |
| Payment Processing | Facilitating and recording MYR deposits and withdrawals through Malaysian payment channels, verifying ownership and reconciling transactions. |
| KYC and Compliance | Verifying identity, confirming the 21+ minimum age requirement and meeting anti-money-laundering and counter-terrorism financing obligations. |
| Fraud Prevention and Security | Detecting, investigating and preventing fraudulent activity, chargebacks, identity theft, collusion or other Platform abuse. |
| Responsible Gambling | Monitoring gaming behaviour, applying requested deposit limits, enforcing self-exclusions and providing access to responsible gambling tools. |
| Customer Support | Responding to account queries, technical issues, payment disputes and feedback submitted through betdice support channels. |
| Marketing Communications | Sending promotional content, bonus offers and event updates where you have provided explicit consent and have not since withdrawn it. |
| Platform Analytics | Analysing usage patterns and technical performance data to improve Platform stability, navigation and the overall betdice player experience. |
| Legal Obligations | Complying with applicable laws, court orders, regulatory instructions or requests from competent law enforcement authorities. |
Legal Basis for Processing
betdice processes Personal Data on the following legal bases, which may apply individually or in combination depending on the specific processing activity:
- Contractual Necessity: Processing required to fulfil the betdice Terms & Conditions, including account registration, payments, bet settlement and support services.
- Legal Obligation: Processing necessary to comply with applicable anti-money-laundering laws, data protection regulations, age verification requirements and any instruction from a competent regulatory authority.
- Legitimate Interests: Processing conducted in betdice's legitimate interests, including fraud detection, platform security monitoring and internal analytics, provided such interests do not override the rights and freedoms of the Data Subject.
- Consent: Processing for optional purposes, such as marketing communications, where you have provided clear, affirmative consent prior to the processing activity and retain the right to withdraw that consent at any time.
Data Sharing and Disclosure
betdice does not sell, rent or trade your Personal Data to third parties for their own commercial purposes. Personal Data may be shared with the following categories of recipients only to the extent necessary for the stated purpose:
7.1 Payment Service Providers
Transaction data is shared with regulated payment processors including DuitNow, FPX gateway operators, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank and Hong Leong solely for the purpose of processing and settling payment instructions. These providers operate under their own privacy and security frameworks.
7.2 KYC and Identity Verification Providers
Identity documents and personal details may be shared with contracted KYC service providers for the purpose of verifying age, identity and sanctions status. All such providers are required to comply with applicable data protection standards under contractual agreement with betdice.
7.3 Regulatory and Law Enforcement Authorities
betdice may be required by law, court order or regulatory instruction to disclose Personal Data to competent public authorities. In such cases, we will disclose only the minimum information necessary to satisfy the applicable legal obligation.
7.4 Technology and Infrastructure Providers
Hosting, cloud storage and cybersecurity service providers may process Personal Data as Data Processors acting on betdice's instructions. All such arrangements are governed by appropriate data processing agreements that restrict secondary use of the data.
7.5 Professional Advisors
Legal advisors, auditors and compliance consultants engaged by betdice may have access to limited categories of Personal Data where strictly required for the provision of professional services, subject to binding confidentiality obligations.
No Data Sale: betdice does not and will not sell Personal Data to third-party advertisers, data brokers or marketing agencies. Data shared with marketing technology providers is limited to statistical or aggregated information that does not identify individual users.
International Data Transfers
The betdice Platform is operated and its data infrastructure is maintained in accordance with applicable data protection standards. Where Personal Data is transferred to, stored in or processed by systems located outside Malaysia, betdice takes reasonable steps to ensure that equivalent levels of data protection apply, including through contractual safeguards with processors and service providers.
Members who are residents of Malaysia should be aware that their Personal Data may be processed in jurisdictions that maintain data protection frameworks different from those applicable in Malaysia. By using the betdice Platform, you acknowledge that such transfers may occur as described in this Policy.
Data Retention
betdice retains Personal Data for as long as is necessary to fulfil the purposes described in this Policy, to comply with applicable legal and regulatory obligations, or to resolve disputes and enforce contractual arrangements. General retention guidelines are as follows:
- Account and identity data: Retained for the duration of active account membership and for a minimum of five years following account closure, to satisfy anti-money-laundering record-keeping obligations.
- KYC documentation: Retained for the duration of account membership and for a period of not less than five years after the date of the last transaction, in compliance with applicable financial crime prevention requirements.
- Transaction records: Retained for a minimum of seven years to satisfy financial record-keeping and audit requirements.
- Communication records: Support correspondence retained for up to three years following the resolution of the relevant query, unless a longer period is required by law.
- Marketing preference data: Retained until you withdraw consent or request erasure; whichever occurs earlier.
- Technical and device data: Standard server logs retained for up to 12 months for security monitoring purposes.
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.
Data Security
betdice applies technical and organisational measures designed to protect Personal Data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include:
- Encrypted data transmission using industry-standard TLS protocols for all data in transit between your device and the betdice Platform.
- Encrypted storage of sensitive data fields at rest, including identity document files and payment identifiers.
- Role-based access controls that restrict employee access to Personal Data on a strict need-to-know basis.
- Regular internal security assessments, including vulnerability reviews of payment and account management systems.
- Multi-factor authentication requirements for administrative access to systems containing Personal Data.
- Contractual obligations imposed on all third-party Data Processors requiring compliance with betdice's information security standards.
Member Responsibility: While betdice takes reasonable technical precautions, no digital platform is fully immune to security risk. You are responsible for maintaining the confidentiality of your Account credentials. If you suspect unauthorised access, contact betdice support immediately through the live chat channel.
Cookies and Tracking Technologies
betdice uses cookies and similar tracking technologies to operate the Platform, maintain session continuity, detect security anomalies and improve the user experience. The categories of cookies in use are described below:
11.1 Essential Cookies
These cookies are strictly necessary for the Platform to function. They manage authentication sessions, maintain secure login state and enable core platform functionality. They cannot be disabled without impairing Platform operation.
11.2 Performance and Analytics Cookies
These cookies collect aggregated, anonymised information about how visitors interact with the Platform, including page load times, navigation paths and error occurrences. The data is used solely to improve Platform performance.
11.3 Functional Cookies
These cookies remember your language preference, display settings and personalisation choices to deliver a more consistent betdice experience across sessions.
11.4 Managing Cookie Preferences
You may configure your browser to block or delete non-essential cookies at any time. Please note that disabling certain cookies may affect Platform functionality, including session persistence and preference retention. Essential security cookies cannot be disabled.
User Rights
Subject to applicable data protection law and betdice's obligations under financial crime prevention regulations, Data Subjects have the following rights with respect to their Personal Data:
Right of Access
You may request a copy of the Personal Data betdice holds about you, along with information about how it is processed.
Right to Rectification
You may request correction of inaccurate or incomplete Personal Data held in your betdice Account or associated records.
Right to Erasure
You may request deletion of Personal Data where it is no longer necessary for its original purpose, subject to betdice's legal retention obligations.
Right to Restrict Processing
You may request that betdice restricts certain processing activities while a data accuracy dispute or objection is under review.
Right to Data Portability
Where processing is based on consent or contract, you may request a structured, machine-readable copy of your Personal Data for transfer to another service.
Right to Object
You may object to processing based on legitimate interests, including objecting to receiving direct marketing communications from betdice at any time.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to the withdrawal.
Right Against Automated Decisions
You have the right not to be subject to fully automated decisions that produce significant legal or similar effects, unless appropriate safeguards apply.
To exercise any of the rights listed above, please contact betdice via the support email at [email protected] (plain text only — not a clickable link). betdice will respond to verified data subject requests within a reasonable timeframe consistent with applicable requirements. We may require proof of identity before processing any request to protect against fraudulent submissions.
Children and Minors
The betdice Platform is strictly intended for adults aged 21 years and above. betdice does not knowingly collect, process or store Personal Data from any person under the age of 21. Age verification is a mandatory step of the account registration and KYC process.
If betdice discovers or has reasonable grounds to believe that Personal Data of a person under 21 has been collected in breach of this restriction, the associated Account will be immediately suspended, the relevant Personal Data will be securely deleted to the extent permitted by law, and any deposits made will be returned to the originating payment method. Winnings generated through an underage account are not payable.
Responsible Gambling and Data
betdice uses gaming activity and account behaviour data as part of its responsible gambling obligations. This includes monitoring for patterns that may indicate problem gambling behaviours, enforcing deposit and session limits requested by Members, and administering self-exclusion arrangements. Data processed for responsible gambling purposes is handled with the same security standards as all other Personal Data and is not used for marketing or promotional profiling.
If you have applied for self-exclusion through betdice, your Account status information may be retained for the duration of the exclusion period and beyond as required by compliance obligations. See our Responsible Gambling page for full details of available tools.
Play Responsibly: betdice enforces a strict 21+ minimum age requirement. If you or someone you know needs support, the Talian Kasih helpline (15999) and GamCare provide confidential guidance. Your gaming data is never used to encourage further play beyond responsible limits.
Third-Party Links
The betdice Platform may occasionally reference third-party services, including licensed payment providers, banking services or sporting event data sources. betdice does not operate or control these external services and is not responsible for their privacy practices or data handling standards. Where you choose to interact with a third-party service accessed through or referenced by the Platform, you do so subject to that third party's own privacy policy.
We recommend that you review the privacy documentation of any third-party service before submitting Personal Data to it, particularly in the context of payment gateway interactions.
Policy Amendments
betdice reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, our business operations or data processing practices. Where a revision is material, we will notify registered Members via the email address on file or by posting a prominent notice on the Platform prior to the effective date of the change.
The "Last Updated" date shown at the top of this page will be revised whenever changes are made. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you disagree with the changes, you should discontinue use and submit an account closure request to betdice support before the effective date.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact betdice through the following channel:
- Data Enquiries Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24 hours a day, 7 days a week through the betdice Platform
- Subject Line: Please include "Privacy Enquiry" in your email subject to ensure your request is directed appropriately
betdice commits to acknowledging privacy-related requests promptly and responding within a reasonable period consistent with applicable data protection requirements. You may also submit a data subject access request, erasure request or consent withdrawal through the same channel. We will require satisfactory identity verification before processing any request that relates to Account data.